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Ermis the main greek e-government, functining as an umbrella portal, unifying more than 18,000 administrative units, 1,000 government-to-citizen and government-to-business services plus almost 4,000 public administration forms.
In a country notorious for its bureaucracy, ermis has the hard task of presenting ALL services available to the public in a unified database and provide automated transactions where possible.
Multiple gateways were created as part of the Information Architecture solution. Services were classified based on target audiences and/or a thematic thesaurus covering all facets of public & private life.
An alternative navigation of “life instances” was created, based on user-scenarios and personas’ analysis, were services are classified based on common needs in life: giving birth, going to school, finding work, etc.
Ermis was shortlisted as a finalist in the 2009 European e-government awards.
Project developed by: Uni Systems & PRC Group – The Management House
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